Telecom engineer F/M
Description du poste
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
An exciting opportunity has arisen for a Telecom Engineer to join the team in France. The IT Telecom team covering the European time zones is focused on the EMEA region while being part of a global organization. Our telecom scope covers telephony, contact centers, and video-conferencing services for the 3 business sectors in an international environment.
The key responsibilities for this position are to manage telecom projects (on time, on quality, on cost), to investigate, diagnose and resolve telecom level 3 incidents and problems using available tools and refer to external suppliers if required.
In addition, the team's responsibility is to improve and update our telecom designs, to anticipate technology changes/business challenges, to improve and develop our telecom service model to best serve the business, and to keep leadership informed of telecom operations through monthly KPI reporting, ad-hoc outage reporting, and other relevant metrics.
Who you are:
- Good IT skills, strong telecom skills (ideally previous experience), understanding of IP networks as well as servers operating systems
- Experience with at least one of these telecom platforms (on-premise and/or cloud): Microsoft (Skype and/or Teams), Avaya Aura and call center Elite, Cisco IP telephony / IP call center
- English is required (another language is an advantage)
- Strong analytical skills and ability to translate business requirements
- Flexibility to embrace technology changes and new telecom platforms.
- Good communication (written and spoken) and teamwork skills
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Curious? Chat with one of our curious minds on our interactive Q&A platform and catch a glimpse of our people, values, and culture. You can also apply and find more information at https://jobs.vibrantm.com
If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.merckgroup.com/en/company/press-positions.htmlJob Requisition ID: